REFUND POLICY

Thank you for booking and/or traveling with authorise to conduct business as “Gusti Bali Tours” (Hereinafter “The Company”).

The purchase of any traveling packages, services or booking (Hereinafter “The Products”) through The Company constitutes a contractual arrangement between you ( Hereinafter “The Traveler”) and The Company, and represents The Traveler’s acceptance of The Company’s Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to booking. You are advised to check The Company’s website or to request the latest version of the Terms and Conditions.

1.1 What is refund?
Refund is an amount of money you will receive after cancelling any refundable tour bookings by The Traveler that have been made using The Company website.

1.2 How to request a refund?
The refundable payment is calculated by days prior to commencement of services, the cancellation must be requested on Contact Us Form with Subject: Refund. The cancellation date is the day that the cancellation form is submitted.

1.3 What are the acceptable reasons to request a refund?
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by or double booking.

1.4 Force Major Events
Force Major Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.

1.5 The Company shall not be responsible for any damages or losses caused by any means to any party if The Company cannot process The Traveler order because of the Force Major Events.

1.6 In the event of non-performance due to the above reasons, the client is entitled to reschedule the event after 1 month of the incident, and it should be rescheduling of the date of the event with the already paid deposit to the new dates mutually agreed by both parties.

1.7 In the event of non-performance due to any other reasons, there will be fee charged for rescheduling.

1.8 The refund policy will only applicable for transportation and guide fee. For refund of the hotel’s fee will follow based on hotel’s policy where will the client is staying.

1.9 When will I receive my refund?
The refund process will take up to 90 days.

2.0 How much will I get back on my refund?
The refund amount varies depending on the agreement policy.
Please note that all refunds are subject to a fee of IDR250,000.

2.1 Can my refund request denied?
If the refund request is submitted with an invalid reason, or if you are unable to provide the required supporting documents/information, it will be automatically canceled. 

 

Last update November 30, 2024

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JIMBARAN SEAFOOD DINNER
Jimbaran dinner, a seafood restaurant in Jimbaran, Bali. The video highlights the restaurant's ambiance, including Balinese ornaments, live music, and a beautiful beach view. It also provides tips for eating seafood in Jimbaran, including recommendations for ordering and budgeting.
KECAK DANCE
The sound of the kecak unites with every dance movement to add to the enjoyment of twilight on the towering limestone. The romanticization of the Ramayana story will bring laughter and create memories. We are here to unite hearts and stories beyond the horizon.
MELASTI BEACH
Melasti Beach is your “typical” dream paradise island beach. It has a long strip of soft, white sand and some of the cleanest, bluest waters of the Indian Ocean that you can see anywhere. The beach is a wonderful place for photographers too and Melasti Beach is one of the top destinations for wedding parties seeking those perfect Balinese beach shots.
ULUWATU TEMPLE
Uluwatu Temple is one of six Sad Kahyangan Temples that serve as the island’s spiritual cornerstones. This temple is Bali’s most well-known tourist attraction, and many visitors come to enjoy the breathtaking sunset views against the backdrop of the sacred temple and the ocean.
GWK (Garuda Wisnu Kencana)
Garuda Wisnu Kencana (GWK) is an Indonesian airline. This Garuda Wisnu Kencana tourist attraction has a large cultural park with a wide range of entertainment and attractions. This statue is one of the best and is considered an icon of Bali’s cherished island, with a design that is quite dense with Balinese carvings.
NUSADUA WATER SPORT
Bali Water Sports Tour offers a diverse range of marine activities in Bali that are challenging, interesting, and intended to be enjoyable. Bali Water Sports Tour offers exciting Bali Water Sports Tour programs such as snorkeling, parasailing, jet ski, donut boat, water ski, flying fish, banana boat, wakeboarding, glass bottom boat, ocean walker, diving, and turtle islands tour at competitive rates.
KANTOLAMPO WATERFALL
Kanto Lampo Waterfall offers a peaceful escape with its unique terraced rock formations and gentle cascades, perfect for relaxation and photos. Easily accessible and ideal for all ages. Enjoy a short scenic walk to the falls, where you can take a refreshing dip or simply unwind amidst Bali’s natural beauty. This hidden gem promises a memorable blend of adventure and relaxation.
GUNUNG KAWI SEBATU TEMPLE
Gunung Kawi Sebatu Temple is one of the least visited temple complexes on the island yet is one of the most beautiful and tranquil. Gunung Kawi Sebatu stands as a testament to the rich cultural and spiritual heritage of Bali. Its captivating history, awe-inspiring architecture, spiritual significance, and serene natural surroundings make it a destination that leaves a lasting impression on visitors.
TERRACE SWING
A variety of swings at different levels so fits all peoples tastes. Also has a aerial bicycle on wires and a zip line over the shallow valley. Various other small walking tracks and places to take those essential selfies. Good fun for all the family also a good way to spend an hour or so.
TEGALALALANG RICE TERRACE
Tegalalang rice terrace is a long time icon of Bali scenery and culture, with its famous green rice fields and slopes in the jungle. It is a series of beautifully arranged paddies which follows the traditional Balinese irrigation system called “subak".
TEGENUNGAN WATERFALL
Tegenungan Waterfall, for people who love the idea of hiking to a waterfall and taking a cooling swim is the image of paradise. Then Tegenungan Waterfall is place. Tegenungan waterfall has always left an indelible mark on the hearts of tourists who have visited here and has become the island of Bali’s most frequently visited waterfall tourist attraction.
UBUD MONKEY FOREST
The Ubud Monkey Forest in Bali is both a temple complex and an animal sanctuary. Ubud Monkey Forest playing a vital part in the preservation of the monkey ecology. Meanwhile, the local community plays a vital role in preserving the natural nature of this forest so that all wild species can coexist together. In the midst of Ubud, a little tropical forest offers spectacular natural splendour.
LUWAK COFFEE PLANTATION
The coffee beans in the civet droppings are then picked up, washed, roasted, ground, then brewed with hot water to create civet coffee. The news about the enjoyment of this aromatic coffee finally reached the Dutch owners of the plantations, so this coffee became a favorite of the Dutch rich. Due to its rarity and the unusual manufacturing process, luwak coffee has been an expensive coffee since colonial times
BATUAN TEMPLE
Batuan Temple is one of the most well-known and exquisite village temples. Split gates, stone guardians, thatched shrines, and exquisite Balinese sculptures can be seen here. Known locally as Pura Puseh Batuan, based on the concept of Tri Kahyangan, worship God in his manifestation as Lord Brahma, Vishnu, and Shiva (Tri Murti Tatwa).
BARONG DANCE
The barong and keris dances are traditional Balinese dances that depict the battle between Barong as a good character and Rangda as an evil character. Both of them are a reflection of human action in daily life with the good and bad behavior, or in Balinese it’s called Dharma and Adharma.